Posted: Wednesday, September 27, 2017 10:57 AM
Job Description JOB DESCRIPTION: Identifies, researches, and resolves customer issues Accurately and thoroughly documents while speaking with customer Maintains customer confidentiality Solicits customer feedback to improve service Meets productivity and quality standards NECESSARY SKILLS & EXPERIENCE: Communication skills- such as ability to listen, clarify, and relay information accurately Ability to manage difficult or emotional customer situations Capable of completing tasks in a timely manner, while maintaining accuracy Ability to type quickly and accurately Experience working in customer service or related fields ACT provides paid training, 2 weeks paid time off, medical, dental, and vision options. We are heavily focused on promoting from within. We are an equal opportunity employer. Company Description ACT is a complete end-to-end, multi-channel customer communications provider capable of integrating many different facets of your daily operations, management, and back office logistics. We work nationwide 24/7 from domestic and near-shore operation centers, providing service in 8 different languages including English, Spanish, Mandarin, Cantonese, Punjabi, Vietnamese, Armenian, and Tagalog. From personal on boarding through the entire customer relationship life-cycle, ACT tailors solutions that meet the unique needs of your business and make every customer connection count.
• Location: San Luis, Yuma
• Post ID: 61024577 yuma