Posted: Wednesday, September 27, 2017 11:30 AM
Job Description Inbound Customer Service Associates primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, internet and phone services. Customer Service Associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Agents use their excellent communication and interpersonal skills with every contact to provide world-class customer service and sales. In some instances the associate may place outbound calls. We offer: Paid Training Competitive hourly wages Affordable Medical/Dental/Vision 2 Weeks of Paid Time Off within your 1st year of employment. Opportunity to Advance from within!! Essential Duties and Responsibilities: Identifies, researches, and resolves customer issues; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions. Multi tasks to document while speaking with the consumer. Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards. Meets productivity and sales standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Company Description About Advanced Call Center Technologies (ACT) Founded in 1997, ACT provides CRM outsourcing programs for Customer Service, Sales Support, Fraud & Dispute Management, Claims Processing and a wide variety of other programs and custom solutions for some of the top companies in the United States. Our philosophy is to treat each interaction as an opportunity to strengthen loyalty and increase revenue. To do that, we need to be more than just an outsourced service provider. By combining People, Process, and Technology, ACT becomes a transparent partner and the voice of our customers.
• Location: Yuma
• Post ID: 61028072 yuma